Have questions?

Welcome to the Brightminded LLC FAQ!

What payment methods do you offer?
We accept a variety of payment methods, including credit cards (Visa, MasterCard), PayPal. All payments are processed through a secure payment platform.

How are your products priced?
We offer high-quality bicycle accessories and strive to provide consumers with affordable choices. Prices depend on the style, material and design of the product.

How can I check the order status of purchased items?
You can log in to your account to view your order history, or enter the order number on the “Order Tracking” page of the website to check the status of your order. We will provide you with shipping and tracking information for your order via email.

Do you ship internationally?
Yes, we do. Shipping costs are calculated based on the delivery address and package weight, and the specific costs can be found at checkout.

If the item I received is not suitable or there is a problem, how can I return it?
If you are not satisfied with the item you received, we offer a return and exchange service within 30 days. The item must be unused and in its original packaging. You can submit a request through our return and exchange page and follow the instructions to return or exchange the item.

Can I modify my order?
If your order has not yet been shipped, we can help you modify your order. Please contact our customer service team as soon as possible to inform us of your order number and modification requirements.

How do you ensure product quality?
We are committed to providing high-quality products, and each item undergoes strict quality inspection. If the item you received has quality problems, please contact our customer service and we will provide return or exchange services.